Privacy Policy

1. Information We Collect

Account Information

When you create an account, purchase a license, or contact us, we may collect:

• Name and email address
• Organization or company name
• Billing address and payment information (processed by our third-party payment provider)
• License key and subscription details

Usage Data

We automatically collect certain information about how you interact with the Service:

• Features used within the Excel and PowerPoint plugin
• Frequency and duration of usage sessions
• Error logs and crash reports
• Plugin version and update history

Device Information

We may collect technical details about the device and environment used to access the Service:

• Operating system type and version (e.g., Windows, macOS)
• Microsoft Office version and configuration
• Browser type and version (for website visits)
• IP address and approximate geographic location
• Screen resolution and language settings

Important: Hackabacus does not read, access, store, or transmit the contents of your spreadsheets, financial models, presentations, or any other documents you work on within Excel or PowerPoint. Your work product remains entirely private.

2. How We Use Your Information

Service Delivery

We use the information we collect to:

• Create and manage your account and license
• Provide, operate, and maintain the Service
• Process transactions and send related billing information
• Deliver product updates and new features

Product Improvement

We use aggregated and anonymized usage data to:

• Understand which features are most valuable to our users
• Identify and fix bugs, crashes, and performance issues
• Inform our product roadmap and development priorities
• Improve the overall user experience

Communication & Support

We may use your contact information to:

• Respond to your support requests and inquiries
• Send essential service notifications (e.g., security alerts, license expiration)
• Share product updates and announcements (with your consent)
• Send promotional communications (you can opt out at any time)

3. Data Storage & Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it.

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. Data at rest is encrypted using AES-256 encryption.
• Secure Infrastructure: Our servers are hosted with reputable, SOC 2-compliant cloud providers located in the United States.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, protected by multi-factor authentication.
• Monitoring: We monitor our systems for unauthorized access and suspicious activity.
• Retention: We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

4. Third-Party Services

We work with trusted third-party providers to deliver and improve the Service. These providers have access only to the information necessary to perform their functions and are contractually obligated to protect your data.

Payment Processing

We use a third-party payment processor to handle all financial transactions. Your payment card details are never stored on our servers. Our payment processor is PCI DSS compliant and adheres to the highest industry security standards.

Analytics

We use analytics services to understand how users interact with our website and plugin. These services may collect information such as page views, session duration, and feature usage. Data collected by analytics providers is aggregated and used solely for product improvement.

Other Providers

We may also use third-party services for email delivery, customer support, and infrastructure hosting. We carefully vet each provider and ensure appropriate data protection agreements are in place.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

Cookies are small data files stored on your device. We use the following types:

• Essential Cookies: Required for the website to function properly, such as maintaining your session and security tokens.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Preference Cookies: Remember your settings and preferences for a better experience on return visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect your ability to use some features of our website.

For full details on the cookies we use and how to manage them, please see our Cookie Policy.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. We honor the following rights for all users:

• Access: You can request a copy of the personal data we hold about you at any time.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal data. We will comply unless we are legally required to retain it.
• Data Portability: You can request a machine-readable copy of your data so that you can transfer it to another service.
• Opt-Out: You can opt out of promotional communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
• Restrict Processing: You can request that we limit how we use your data in certain circumstances.

To exercise any of these rights, please contact us at hunter@hackabacus.com. We will respond to your request within 30 days.

7. Children's Privacy

Hackabacus is a professional software tool designed for business and finance professionals. Our Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16.

If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information promptly. If you believe that a child under 16 has provided us with personal information, please contact us at hunter@hackabacus.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email or through a prominent notice on our website
• Where required by law, obtain your consent before applying changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the Service after any modifications constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us.